Frequently Asked Questions:
Q: What is the Deck Post Caddy made of?
A: It is made of solid PVC.
Q: How do you measure the posts?
A: We know it can be difficult to know how to measure, and it is very important to measure your post very carefully! Be sure to measure the length and width of your column. Be sure to measure the actual dimensions, not nominal. It might be useful to hold a straight edge along either side and measure the space between the widest measurement of the posts. It is important that it is you get the closest measurement you can though. It is critical to how well the caddy will work so be sure to measure as close as possible. If it is slightly larger, but not more than 1/8", should be alright, but no smaller. Exact measurements are best.
Q: Can you use a Deck Post Caddy on a round pole?
A: We are able to do many custom sizes but for square posts. Unfortunately we can not make them for round columns at this time.
Q: If I have a post that is 5 3/4" (for example) should I buy a 5" or 6" or custom?
A: It is important to measure and get the most accurate fit. We recommend the custom fitting sit it will be made to fit your post, and a tight fit is important. You could purchase a larger caddy (a 6") and cut down the back yourself to size. However, the arms and back piece will also be larger than they should be and we cannot guarantee how that will work nor give a refund at that point. But is a less expensive option to consider possibly depending if there is a slight size difference and you have the tools to do so.
Q: How long does it take to receive my order?
A: It usually takes between 2-5 days to prepare the order and then two business days to arrive to you by USPS priority mail. Custom Orders usually take 4-6 weeks to be produced and shipped out. We are a small "mom and pop-type" shop, and we do our very best to get your order to as soon as possible.
Q: Do you sell flag pole holders or other mounts with your Deck Post Caddy?
A: We do not sell mounts with the Deck Post Caddy. Many mounts such as Flag pole holders or flower hangers for example can be found at your local hardware store or online.
Q: What size screw do you recommend to mount on the back plate?
A: The back plate that your mount will be attached to is 3/4" thick. You will need to purchase stainless steel screws for your mount that will go as deep into the 3/4" solid PVC back plate but not penetrate the back of it. A screw about 3/4" long should work, but you need to take into account your mount thickness as well. Stainless steel will also keep rust down to a minimum if you are able to locate them. No predrill is necessary.
Q: Are there discounts for Military?
A: If you are a current or past member of the military just email us a picture of your military ID or some kind of identification with that information and we will send you information on how to get a 10% discount.
Q: What is your return policy?
A: Standard orders can be returned and shipped back within 30 days, by the customer, if they are unused and like new condition. Items that have been used (i.e. mounts screw holes into the backplate) you can get a 75% refund once you return the order. Items will be inspected after they are received to determine the refund amount. If the item is defective or broken upon arrival can be exchanged at no charge. Custom orders are not refundable.
Return to in same or similar packaging to:
LaRossa Enterprises, LLC
Deck Post Caddy
1939 Fairmount Avenue
P.O. Box # 56102
Philadelphia, PA 19130
If your questions have not been answered here please feel free to email us at deckpostcaddy@gmail.com
A: It is made of solid PVC.
Q: How do you measure the posts?
A: We know it can be difficult to know how to measure, and it is very important to measure your post very carefully! Be sure to measure the length and width of your column. Be sure to measure the actual dimensions, not nominal. It might be useful to hold a straight edge along either side and measure the space between the widest measurement of the posts. It is important that it is you get the closest measurement you can though. It is critical to how well the caddy will work so be sure to measure as close as possible. If it is slightly larger, but not more than 1/8", should be alright, but no smaller. Exact measurements are best.
Q: Can you use a Deck Post Caddy on a round pole?
A: We are able to do many custom sizes but for square posts. Unfortunately we can not make them for round columns at this time.
Q: If I have a post that is 5 3/4" (for example) should I buy a 5" or 6" or custom?
A: It is important to measure and get the most accurate fit. We recommend the custom fitting sit it will be made to fit your post, and a tight fit is important. You could purchase a larger caddy (a 6") and cut down the back yourself to size. However, the arms and back piece will also be larger than they should be and we cannot guarantee how that will work nor give a refund at that point. But is a less expensive option to consider possibly depending if there is a slight size difference and you have the tools to do so.
Q: How long does it take to receive my order?
A: It usually takes between 2-5 days to prepare the order and then two business days to arrive to you by USPS priority mail. Custom Orders usually take 4-6 weeks to be produced and shipped out. We are a small "mom and pop-type" shop, and we do our very best to get your order to as soon as possible.
Q: Do you sell flag pole holders or other mounts with your Deck Post Caddy?
A: We do not sell mounts with the Deck Post Caddy. Many mounts such as Flag pole holders or flower hangers for example can be found at your local hardware store or online.
Q: What size screw do you recommend to mount on the back plate?
A: The back plate that your mount will be attached to is 3/4" thick. You will need to purchase stainless steel screws for your mount that will go as deep into the 3/4" solid PVC back plate but not penetrate the back of it. A screw about 3/4" long should work, but you need to take into account your mount thickness as well. Stainless steel will also keep rust down to a minimum if you are able to locate them. No predrill is necessary.
Q: Are there discounts for Military?
A: If you are a current or past member of the military just email us a picture of your military ID or some kind of identification with that information and we will send you information on how to get a 10% discount.
Q: What is your return policy?
A: Standard orders can be returned and shipped back within 30 days, by the customer, if they are unused and like new condition. Items that have been used (i.e. mounts screw holes into the backplate) you can get a 75% refund once you return the order. Items will be inspected after they are received to determine the refund amount. If the item is defective or broken upon arrival can be exchanged at no charge. Custom orders are not refundable.
Return to in same or similar packaging to:
LaRossa Enterprises, LLC
Deck Post Caddy
1939 Fairmount Avenue
P.O. Box # 56102
Philadelphia, PA 19130
If your questions have not been answered here please feel free to email us at deckpostcaddy@gmail.com